Storage Bexleyheath Terms and Conditions
These Terms and Conditions set out the basis on which Storage Bexleyheath provides storage, associated handling, and removal-related services to you. By making a booking, paying a deposit or fee, or using our services in any way, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company, or organisation requesting or using our services.
Services means any storage, handling, packing, loading, unloading, transport, or removal-related services provided by Storage Bexleyheath, whether on a one-off or ongoing basis.
Storage Facility means any premises or units used by Storage Bexleyheath to provide storage services.
Agreement means the contract between Storage Bexleyheath and the Customer made up of these Terms and Conditions and any written quotation, confirmation, or schedule issued by Storage Bexleyheath.
2. Scope of Services
Storage Bexleyheath provides storage services and may offer related collection, delivery, packing, and removal support services within its normal service area and surrounding regions. The exact services, duration, and applicable charges will be confirmed in writing at the time of booking.
Any descriptions of services are for general guidance and do not form part of the Agreement unless expressly confirmed in writing by Storage Bexleyheath. We reserve the right to decline any request for services at our discretion.
3. Booking Process
3.1 Initial enquiry
Customers may request a quotation by providing details of the items to be stored or moved, access conditions, service dates, and any special requirements. Quotations are based on the information provided and are subject to change if that information is incomplete or inaccurate.
3.2 Quotations
Unless otherwise stated in writing, quotations are valid for 30 days from the date of issue. Quotations are not binding until a booking is confirmed. Any additional services requested after the quotation is issued may be charged separately.
3.3 Confirming a booking
A booking is confirmed when the Customer has accepted the quotation, agreed to these Terms and Conditions, and paid any required deposit or initial payment. Storage Bexleyheath will issue a written confirmation setting out the key details of the services.
3.4 Customer responsibilities during booking
The Customer must ensure all information supplied to Storage Bexleyheath is accurate and complete, including the volume and nature of goods, access restrictions, timing requirements, and any items of high value or special sensitivity. Storage Bexleyheath is entitled to rely on information provided by the Customer when planning and pricing the services.
4. Payments and Charges
4.1 Pricing
Charges for services will be set out in the quotation or tariff supplied to the Customer. Storage charges may be calculated weekly or monthly, while handling, collection, delivery, or removal support services may be charged as a fixed fee, hourly rate, or combination of both.
4.2 Deposits and advance payments
We may require a deposit or full advance payment to secure your booking. The amount and due date will be specified in our quotation or confirmation. We are not obliged to hold any dates or provide services until the required payment has been received in cleared funds.
4.3 Ongoing storage fees
Storage fees are payable in advance for each billing period. Where storage continues beyond the initial term, charges will continue to accrue until the Customer has removed all goods from the Storage Facility and all sums due have been paid in full.
4.4 Payment methods and due dates
Accepted payment methods and specific due dates will be indicated on our invoices or booking confirmation. Payment is due by the stated date, and time for payment is of the essence of the Agreement.
4.5 Late payment
If the Customer fails to make any payment when due, Storage Bexleyheath may, without prejudice to any other rights, charge interest on the overdue amount at the maximum rate permitted under applicable UK law, and may suspend or withdraw services, including restricting access to stored goods, until all outstanding sums are paid.
4.6 Lien and sale of goods
Storage Bexleyheath has a lien over any goods held in storage for all sums due from the Customer under the Agreement or any other agreement. If any amounts remain unpaid after reasonable notice, we may, in accordance with applicable law, sell or dispose of all or part of the goods and apply the proceeds to discharge the outstanding debt and associated costs. Any surplus (if any) will be made available to the Customer on request.
5. Cancellations and Changes
5.1 Customer cancellations before service
The Customer may cancel services before the scheduled start date by providing written notice. Any deposit or prepayment will be refunded only to the extent described in this clause or as otherwise stated in the quotation.
Where cancellation occurs more than seven days before the scheduled start, Storage Bexleyheath may retain part of the deposit to cover administration and planning costs. Where cancellation occurs seven days or fewer before the scheduled start, Storage Bexleyheath may retain the full deposit and may charge a reasonable proportion of the quoted service fee to reflect lost opportunity and resources allocated.
5.2 Changes to dates or scope
The Customer may request changes to service dates, times, or scope, subject to availability and written agreement. We are not obliged to accommodate changes and may treat a significant change as a cancellation and new booking. Any extra costs arising from changes, including additional labour, travel, or storage, will be charged to the Customer.
5.3 Cancellations by Storage Bexleyheath
We may cancel or suspend services where the Customer is in material breach of the Agreement, has not provided accurate information, has failed to make payments when due, or where we reasonably consider that providing the services would be unsafe, unlawful, or impractical. In such cases, we will endeavour to give as much notice as reasonably possible. Our liability for cancellation by us is limited to refunding any prepayments for services not provided, subject to any deductions for costs reasonably incurred.
6. Customer Obligations and Access
6.1 Access to premises
Where we provide collection, delivery, or removal-related services, the Customer must ensure safe and reasonable access to all relevant premises at the agreed times. This includes providing necessary access codes, parking arrangements, and clear pathways. Any delays, waiting times, or additional visits caused by inadequate access may be charged as extra services.
6.2 Packing and preparation
Unless otherwise agreed in writing, the Customer is responsible for properly packing, labelling, and securing items for transport and storage. Fragile or high value items must be adequately protected. Storage Bexleyheath will not be liable for damage arising from inadequate packing by the Customer.
6.3 Prohibited and restricted items
The Customer must not store or request handling of any items that are illegal, hazardous, explosive, flammable, perishable, alive, or otherwise unsuitable for normal storage conditions. This includes but is not limited to gas cylinders, firearms, ammunition, chemicals, waste, plants, animals, and currency or bearer instruments. If in doubt, the Customer must seek written approval in advance.
7. Liability and Insurance
7.1 Our duty of care
Storage Bexleyheath will exercise reasonable skill and care in providing the services and in looking after goods stored in our facilities. However, we do not assume the role of insurer of the goods and the Customer should arrange adequate insurance cover for the full value of their property.
7.2 Exclusions of liability
To the fullest extent permitted by UK law, Storage Bexleyheath is not liable for loss or damage to goods arising from the following causes: inherent vice or defect in the goods; normal wear and tear; atmospheric or environmental conditions such as damp, mould, or temperature changes; vermin or infestation not caused by our negligence; acts or omissions of the Customer or third parties; failure of the Customer to pack or protect goods properly; and any indirect or consequential loss, including loss of profit, revenue, or opportunity.
We are not liable for any loss or damage unless the Customer notifies us in writing within a reasonable period after becoming aware of the issue and provides evidence of the loss.
7.3 Limit of liability
Subject to clause 7.4, our total liability for any loss or damage arising from or in connection with the Agreement, whether in contract, tort, or otherwise, will not exceed the lower of the actual value of the affected goods or a reasonable limit reflecting the storage and service fees paid by the Customer for the period in question. Specific liability caps, where applicable, may be stated in the quotation or confirmation.
7.4 Liability not excluded
Nothing in these Terms and Conditions limits or excludes any liability that cannot be limited or excluded under UK law, including liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
8. Waste and Environmental Regulations
8.1 Prohibition on waste storage
The Storage Facility is not a waste disposal site. The Customer must not bring or store any waste materials, including household refuse, construction waste, hazardous waste, or items intended only for disposal. We may refuse entry or remove any goods we reasonably consider to be waste.
8.2 Disposal of unwanted items
Where the Customer requests disposal of items, this will be treated as a separate service subject to additional charges. We will handle disposal in accordance with applicable UK waste and environmental regulations. The Customer remains responsible for any legal obligations relating to the nature of the items disposed of and must not request disposal of items that it is unlawful to discard.
8.3 Abandoned goods
If goods are left at the Storage Facility or our vehicles without a current storage or service agreement, or if the Customer fails to collect goods after the end of the agreed term despite reasonable notice, Storage Bexleyheath may treat the goods as abandoned. We may then arrange for disposal or sale of such goods, in line with our lien rights and any applicable law, and charge the Customer for any costs incurred.
9. Term and Termination
9.1 Duration
The Agreement will commence on the date of booking confirmation and continue for the duration of the services or storage period stated, subject to earlier termination in accordance with these Terms and Conditions.
9.2 Termination by the Customer
The Customer may terminate ongoing storage by giving written notice in line with any minimum notice period stated in the quotation or confirmation. Storage charges will continue to apply until the end of the notice period and until all goods are removed and all amounts due are paid.
9.3 Termination by Storage Bexleyheath
We may terminate the Agreement by written notice if the Customer commits a material breach that is not remedied on reasonable notice, becomes insolvent, fails to pay sums when due, or behaves in a way that is abusive, unsafe, or otherwise unreasonable towards our staff or contractors.
10. Data Protection and Privacy
Storage Bexleyheath will handle personal data in accordance with applicable UK data protection legislation. We may collect and use personal information to manage bookings, provide services, take payment, communicate with the Customer, and comply with legal obligations. Further information on how we handle personal data is available in our privacy information, which may be provided separately.
11. General Provisions
11.1 Assignment
The Customer may not assign or transfer any of its rights or obligations under the Agreement without the prior written consent of Storage Bexleyheath. We may assign or subcontract any of our rights or obligations, provided that this does not materially reduce the level of service to the Customer.
11.2 Force majeure
We are not liable for any delay or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including extreme weather, fire, flood, industrial disputes, transport disruption, or acts of public authorities.
11.3 Entire agreement
These Terms and Conditions, together with any written quotation or confirmation, constitute the entire Agreement between Storage Bexleyheath and the Customer in relation to the services and supersede any previous understandings or representations, whether written or oral.
11.4 Severability
If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or competent authority, the remaining provisions will remain in full force and effect.
11.5 No waiver
Any failure or delay by Storage Bexleyheath in exercising any right or remedy under the Agreement does not constitute a waiver of that or any other right or remedy.
12. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them, their subject matter, or formation, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Storage Bexleyheath, provided that this does not limit any mandatory rights the Customer may have under consumer protection legislation.
